Premium Support

Included as Standard.

Like having your own in house energy manager, only better.

The most comprehensive package of support – included as standard. We handle your admin, bill validation, procurement, and supplier queries/disputes – all at no extra cost.

What we do as standard:

We believe that when you take out an energy contract, you should receive a minimum standard of service. So we provide the following package of support, at no additional cost, to all clients.

1. We secure you lower energy prices

1. We secure you lower energy prices

Leverage Our Buying Power

We leverage the combined energy needs of our entire client base—including some of the UK’s largest users—to secure unbeatable rates. Our high-volume supplier relationships deliver big-business savings, minus the big-business complexity.

Multiple Supplier Quotes, Zero Hassle

We source and compare offers from a wide network of suppliers, saving you the headache of juggling endless quotes and technical jargon. Our relationships and expertise ensure you walk away with the best deal – no extra time or guesswork required.

Insight-Driven Procurement

Our dedicated analysts continuously track market shifts and trends, pinpointing the ideal moment to buy. Whether you prefer straightforward fixed terms or a more flexible approach, we guide you with real-time data to keep your energy costs firmly in check.

2. We handle your queries and disputes

2. We handle your queries and disputes

Billing Errors

Wrong tariffs, hidden fees, missing credits – we spot and correct them fast, ensuring every refund heads your way.

Meter Issues

Whether upgrading to smart meters or resolving faulty reads, we handle it to keep your operation running smoothly.

Renewals

We track your contract end dates and handle renegotiations, so you’re never caught off-guard by out of contract prices.

Credit Hurdles

We use suppliers who understand hospitality’s credit needs, so you’re less likely to face rejections or hefty deposits.

3. We help you budget

Complex tariffs and data errors can quickly inflate your energy costs. Our experts forecast your usage, audit every bill, and recover any overcharges, so you always know where your money’s going.

Budget Forecasting

We analyse usage patterns and market trends to build an accurate expense plan, helping you anticipate and control energy spend.

Bill Validation

We scrutinise each invoice, spot hidden fees or errors, and work directly with the supplier to secure refunds – so you only pay what you should.

and 4. we keep you compliant

Peace of mind… we’ve got your back.

Regulations in hospitality change fast – covering everything from carbon reporting (ESOS, SECR) to subtle contract traps and the Climate Change Levy. We track every new rule and handle audits, freeing you up to focus on your guests instead of paperwork.

✅ Audit-Ready: Data compiled, compliance made easy.

✅ No Hidden Risks: We find and fix potential pitfalls.

✅ Sustainability Aligned: Green strategies, zero extra hassle.

Green Mandates

We help you tackle climate rules and net-zero targets, keeping energy costs balanced with sustainability goals.

Legal Updates

Our team flags new regulations early – like SECR changes or local authority bylaws – so you’re never blindsided.

Contract Checks

We review every clause to protect you from hidden fees and compliance pitfalls, avoiding sudden fines.

Audit Support

From collecting usage data to final paperwork, we handle ESOS reviews and other inspections, easing your workload.

All handled by your very own dedicated expert.

Get in Touch

info@edenassist.co.uk

0330 822 3773

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